Refund policy

1.RETURN & EXCHANGE

If you are not satisfied with the goods you have received, you can return them to us within 14 days of receiving your order.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer have to show, via photos or video, the defect in your product, and the associated defect is eligible for coverage.

 TO BE ELIGIBLE FOR RETURNS

Products must be in their unused condition with the original packing and unopened. We do not accept a returned item that has been worn, used, damaged, or altered in any way.

We do not accept returned items that have been sent back without proper return requests.

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Once the returned merchandise is received your money will be refunded back to you. HobbyistChoice cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to HobbyistChoice. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

2. HOW DO I RETURN MY ITEMS?

You have up to 14 days to start your return from the moment you sreceive the item. Please include the original packaging with your return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase. Please do not send your purchase back to the manufacturer.

3. FOLLOW THESE STEPS TO REGISTER YOUR RETURN

Step 1. CONTACT US

Contact us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.

Step 2. GET RETURN INSTRUCTION

Professional suggestions will be offered. And our service team will provide you return address with the detailed instructions.

Step 3. RETURN THE GOODS

Put the item(s) in the original packaging and send it according to the return instruction.                                    

Step 4. REFUND

Once we receive your package, we will immediately process the refund based on our return conditions.    

If you have any further questions, please email us at support@hobbyistchoice.com